Product Updates

June monthly product updates

Adebukola Ajayi
July 3, 2023
Contents

Welcome to our monthly product update for June! We are thrilled to announce some significant updates to Simpu Inbox that our users have eagerly awaited. 

In this article, we will guide you through the latest features that enhance the usability of Simpu Inbox, making it even easier to use.

1. New email footer.

Maximize the impact of your email communication by leveraging our new email footer feature. Now, you can include essential information that guides your customers back to your website. As recipients often scroll to the bottom of emails, this strategic placement ensures increased visibility and directs traffic to your desired destination.

New email footer look
Email Marketing

2. Create tags effortlessly.

We understand the importance of organization in managing your inbox effectively. With our latest update, tagging conversations becomes a breeze. You can now effortlessly tag multiple conversations simultaneously, even before they are closed. This feature empowers you to stay organized and track important topics with ease.

Create tags effortelessly
Shared Inbox

3. Team sync: collaborate seamlessly.

Collaboration is the key to success, especially in customer service. To enhance teamwork, we have introduced a team sync feature. Customer service representatives can now see when other team members are viewing the same conversation or chat in real time. This real-time visibility fosters better coordination and enables prompt responses to customer queries.

4. Customizable inbox display.

We understand that everyone has their unique workflow preferences. With our customizable inbox display, you can now tailor the layout to suit your specific needs. Easily switch between a Thread View and a List/Table view, ensuring you have the perfect setup to enhance your productivity.

Customizable Inbox display

5. Smarter canned responses.

In our fast-paced world, time is of the essence. With our enhanced canned responses feature, you can save valuable time while still providing personalized and accurate replies. Our intelligent system scans the words your customer sends and suggests the most suitable response for you. This ensures efficient and effective communication with minimal effort.

Smarter canned responses

8. Enhanced text editor.

Clear and visually appealing communication can make all the difference. With our enhanced text editor, you can enjoy a wider range of editing options for your messages. Format your responses, highlight important details, and create visually appealing messages effortlessly. This feature allows you to elevate the quality of your communication and leave a lasting impact on your customers.

Enhanced text editor

We hope you're as excited as we are about the latest Simpu Inbox updates for June. These enhancements are designed to manage your emails efficiently, improve collaboration among your team, and elevate your customer service to new heights. 

Take advantage of the new features and experience a more efficient and effective way to engage with your customers. Stay tuned for more updates and improvements as we continue to work towards making Simpu Inbox the best tool for your business needs. Embrace a simpu life!

Begin your Simpu Inbox journey with a 14-day free trial.

Adebukola Ajayi
Content Marketing Manager, Simpu
I am a writer who loves to watch modern family and friends during my free time.

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