Simpu is a better alternative to Zendesk because it provides a simple and collaborative interface that empowers businesses to connect with their customers on a personal level. Simpu prioritizes human interaction over just closing tickets, making customer service as humanly possible.
Here's how key features break down between Simpu and Zendesk.
What makes Simpu a better choice than Zendesk?
Zendesk can be difficult to use with its multiple toggle-through parts and lack of detailed insight into your support agent's performance when helping customers. Simpu provides valuable insight into how each support agent handles their interactions with customers, enabling businesses to monitor and improve their customer service operations more effectively.