Monitor your support team's performance to easily identify areas for improvement and deliver exceptional customer service with Simpu.
Gather customer feedback after each conversation to gauge their satisfaction with your customer support agent.
Choose which teammates' customer satisfaction score you want to view.
Discover the channels where your teammates' thrive.
Discover the key metrics that matter and optimize your team's performance. With Simpu, managers can recognize top performers and identify areas for improvement in their team's support quality.
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Simpu's CSAT Review helps businesses collect feedback from customers about their interaction with a support agent after the conversation has ended.
You get valuable insights into the performance of your support team, including areas where they excel and where they could improve. This information can then be used to take actionable steps to improve the overall quality of your support services.
Enabling Simpu's Reviews is easy. You can sign up for a free trial and then follow the instructions provided to set up your review system.
Simpu provides detailed performance reports that allow your managers to track the performance of their support agents based on feedback from customers.
Yes, Simpu's Reviews allows you to customize the survey questions to better fit your business needs.