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Industry Insights

Creating a customer-centric culture: Insights from PiggyVest's customer support approach

This article explores the importance of providing exceptional customer support in the B2C industry, using PiggyVest as a case study.

Behind the Scenes: Unveiling Simpu's CPO approach to developing features

In this article, Tioluwani shares insights on how his team at Simpu approaches feature development, as well as what is next for Simpu.

Latest Updates from Simpu

Create a seamless online shopping experience for black friday shoppers.

A marketer's guide to effective multichannel marketing strategy for business growth

How we wrote our first B2B eBook + launch plan

How to avoid spam filters when sending an SMS campaign.

15 customer service memes to make you smile

Unlocking customer experiences: Harnessing real-time data for optimization

Crafting engaging email content: Lessons from Cowrywise's newsletter.

Navigating customer feedback and cultivating excellence: Lessons from a viral backlash

How to write a professional email: Words to steer clear of and appropriate alternatives.

What is customer happiness and 11 best ways to boost it?

Customer Service

Putting customers first: The key to growing your business

How to write a follow-up email: a step-by-step guide with templates & examples

Customer Service

20 best customer feedback tools in 2023

Email marketing analytics Every marketer needs to know

7 email copywriting tips for engaging content (+examples)

How to use Simpu to send email marketing campaigns.

Customer Service

21 great customer service skills and how to develop them.

Distribution list vs shared mailbox vs shared inbox: What’s your best pick?

Easy ways to make your customer happy and satisfied.

Effective email marketing lead generation strategies for startups

Industry Insights

Intercom alternatives: Create a human support experience with Simpu

7 tips for effective email communication with examples

Customer Service

Key features of customer experience solutions in 2023

Customer Service

5 easy ways to make the most of customer feedback in 2023

Product Updates

June monthly product updates

How to make your email marketing campaign stand out

Customer Service

How to use technology to customize customer interactions

Customer Service

4 strategies to reduce customer service response time

Customer feedback: Creative ways to ask for a review

Communication channels: which one is best for you?

Customer Service

The key to success: why customer satisfaction is vital in building a travel business

How to implement inbox zero in your daily workflow for increased efficiency

Customer Service

How to deal with negative customer reviews on social media

Customer Service

Understanding the differences between customer support and customer success

We are back outside: Simpu’s first business trip to Abuja in 2023

Customer Service

5 alternatives to 'sorry for the inconvenience' and AI-generated templates for different industries

From inbox to action: How to write emails that drive results

How to write a professional email to an organization – 5 easy steps & Chat GPT generated examples

The best time to send cold emails for better results

Customer Service

The importance of customer feedback and how to encourage them on your site

Customer Service

How to talk to customers: 8 tips for support agents

Customer Service

The importance of exceptional e-commerce customer service in building loyalty

Customer Service

Comparing the top shared inbox software: Which is right for your team?

Industry Insights

Improving patient communication: How customer experience software benefits healthcare businesses

Industry Insights

AI chatbot vs. Support agent: Finding the perfect balance for optimal customer support.

Industry Insights

Is SMS messaging still a popular choice for communication?

7 easy ways to improve customer service: A guide for e-commerce businesses.

The power of email marketing for small businesses: How to boost your bottom line.

What is a shared inbox and why should your team use one?

Customer Service

How to improve the productivity of your customer support agents.

Customer Service

The benefits of using email marketing for B2B financial services.

Industry Insights

Why does Gen Z demand exceptional customer support (+ their personal experiences)?

How to get an international business phone number in minutes: A step-by-step guide.

Customer Service

Benefits of using a shared inbox for managing customer inquiries.

How to use personalization to boost e-commerce email marketing ROI.

Customer Service

How to share customer emails with your team quickly and efficiently: 4 methods.

Customer Service

7 actionable strategies to improve customer satisfaction in 2023.

Built for expansion: Business hours, reseller program, CSAT ratings and so much more.

The secret to email success: Tips to improve your open and clickthrough rates.

Customer Service

Maximize efficiency: Productivity hacks for customer support agents in 2023.

Customer Service

20 customer support response templates for your team.

10 SMS campaign templates guaranteed to drive sales and boost conversions.

7 ways to reduce customer service response times.

Goodbye to messy spreadsheets: The right way to store customer data.

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