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AI chatbot vs. Support agent: Finding the perfect balance for optimal customer support.

Learn how businesses can find the perfect balance between AI and human interaction to provide optimal customer support experiences. Real customer issues from Reddit shed light on the efficiency and effectiveness of AI in addressing customer concerns.

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We are back outside: Simpu’s first business trip to Abuja in 2023.

AI chatbot vs. Support agent: Finding the perfect balance for optimal customer support.

Latest Updates from Simpu

Beginner’s Guide: Understanding the differences between customer support and customer success

5 alternatives to 'sorry for the inconvenience' and AI-generated templates for different industries

From inbox to action: How to write emails that drive results.

How to write a professional email to an organization – 5 easy steps & Chat GPT generated examples.

The best time to send cold emails for better results

The importance of customer feedback and how to encourage them on your site

How to talk to customers: 8 tips for support agents

The importance of exceptional e-commerce customer service in building loyalty.

Comparing the top shared inbox software: Which is right for your team?

Improving patient communication: How customer experience software benefits healthcare businesses

Is SMS messaging still a popular choice for communication?

7 easy ways to improve customer service: A guide for e-commerce businesses.

The power of email marketing for small businesses: How to boost your bottom line.

What is a shared inbox and why should your team use one?

How to improve the productivity of your customer support agents.

The benefits of using email marketing for B2B financial services.

Why does Gen Z demand exceptional customer support (+ their personal experiences)?

How to get an international business phone number in minutes: A step-by-step guide.

Benefits of using a shared inbox for managing customer inquiries in the tech industry.

How to use personalization to boost e-commerce email marketing ROI.

How to share customer emails with your team quickly and efficiently: 4 methods.

7 actionable strategies to improve customer satisfaction in 2023.

Built for expansion: Business hours, reseller program, CSAT ratings and so much more.

The secret to email success: Tips to improve your open and clickthrough rates.

Maximize efficiency: Productivity hacks for customer support agents in 2023.

20 time-saving customer support response templates for your team.

10 SMS campaign templates guaranteed to drive sales and boost conversions.

Optimizing response time: 7 ways to reduce customer service response times.

Goodbye to messy spreadsheets: The right way to store customer data.

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